Deedable offers a money-back promise for eligible SaveMyRent customers who satisfy the conditions set out in this policy.

Eligibility:

1. The Customer must have used a paid version of SaveMyRent to dispute a rental increase for a property located in Australia, and

2. The original rental increase on the total value of a 12-month lease must be more than $250 higher than the Fair Rent benchmark for the property in question, and

3. The Customer must provide the following two pieces of documentation that match their request to claim the money-back promise:

   • A rent receipt from their previous lease for the property in question, and

   • A rent receipt from their renewed lease for the same property OR a rent receipt from their new lease at a different property.

Exclusions:

The Money-Back Promise is not available under the following circumstances:

1. Users of SaveMyRent free version, and

2. Donations made in support of SaveMyRent.

Claim Process:

Claims must be submitted via email to savemyrent@deedable.ai within 120 days of purchase of the Service. The claim must include the SaveMyRent Order Number.

Deedable aims to review all claims within 60 days of receipt.

Refund Decision:

Deedable reserves the right to deny claims that do not meet the eligibility criteria or fail to provide adequate supporting documentation.

If the claim is approved, the Customer will receive a full refund of the amount paid for the Service.